�%�+��%QCv�v�a��0�%fUܛ[N\ ĸj���N����7[:K�f�WB�c]5P ��3Ŋ�+1ƃ�r^�{0d�[� ���a9���y�83��5�=�uy���Y� �d'�]@��iѥ�Q!���k�Ʊ�. ...I installed the part but it stopped working or failed! 13. Your package should arrive by the date shown on your "order has shipped" email. If the field is grayed out, that means you already have a valid code applied to your order or your order has already shipped. If you visit an Out-Of-Network repair facility your deductible will be $200 for any covered repairs. I assisted my 15 year old son installing the radiator in the truck. How do I use my Gift Certificate or Store Credit? Contract Length: Value Plus: Ultimate Value: Onyx Plus* 3 month unl mi: Under 100K mi $350 100K to 200K mi $420: N/A: Under 100K mi $400 100K to 200K mi $550: 6 month unl mi: Under 100K mi $440 100K to 200K mi $550: N/A Read reviews about Complete Car Warranty, including customer service, protection plans, and claims process. My husband is currently dealing with a warranty issue with rock auto. To start the investigation, report the problem through our. This is poor customer service on behalf of Rock Auto. ...the tracking info hasn't updated recently! Alliance […] ";�2���b����B9���ճ00w��(�2m��]X:6�>rq����ώ�7z����5��~qy*�zU_�_d�j�c~�ȏ��i=W�IZ��hmӃ�0���8�Y�,qS}��Ԋ$�d�i�6���:�L��"Ƀ?�N/n.آ�������vے10zO2���b'��ky��Η�����ZGW.�EXH�J�P��;��Uej^�.��!WLC��ب%�9^�Q��7�U�Orm4r�Wu~����)(��� ��H����$jC4� Once your order is placed, we are not able to make changes to your shipping method. Limited Lifetime Warranty – Exhaust Systems. Or Call. (Vehicle-specific manuals are listed in our, RockAuto sends Return & Rebuild instructions to your email address shortly after you place your order. No help at all and customer service is awful. All the questions are NOT related parts quality or defect. 14. Online auto and truck parts are offered by many companies, including Pep Boys, Advance Auto Parts, Sears Automotive Center and Autozone. Basically, Moog created a product that replaced the higher quality/more expensive problem solver ball joint with an OE style ball joint, usually made in a non-US factory. Find a part in our catalog and click "Info" to see warranty information, pictures and specifications for that part. Our warranty information is only a summary and does not include all the terms and limitations of each manufacturer's warranty. RockAuto Discount Codes 2020 15% Off | Free Coupons. Customers are responsible for return shipping fees. Unless stated otherwise on the face of your invoice, no other warranty is made or implied. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4947 reviews.. Rockauto ranks 29 of 411 in Auto Parts and Accessories category. What About the R Series Warranty? 555 reviews for RockAuto, 1.6 stars: 'Don't use this company I'm warning you. We cannot change the refund location. Please create a password for your account. We charge your credit card when your order ships. DriveTime Limited Warranty 30 Days/1,500 Miles During the DriveTime limited warranty (30 days/1,500 miles) your deductible will be $0 for any covered repairs at an In-Network repair facility. Rockauto review rated 2.0/5.0: During the last week of April I ordered a radiator for my ‘00 Silverado from Rock Auto. We do not have a customer service phone number to provide assistance over the phone. stream This warranty does not apply to products which have been modified, improperly applied or installed on vehicles used for commercial or racing purposes. You can check the status of your order on our, We send an email with tracking information when the last part on your order ships. To enter your discount code after an order is placed, go to the Order Status & Returns page, enter your order number and email address or phone number, and click "Find Order". We can start a trace if more than 7 business days (Monday - Friday) have passed since the last update. Email us at, If you do not have an account but would like to check the status of an order, request a change, or report a problem with an order or shipment, please go to our. contact customer service about a problem with my order? Then you can enter your order details and they will let you print out a shipping label. Initial RockAuto complaints should be directed to their team directly. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. **NJ Out-of-Network deductible = $50. Check your HP warranty status and support options available for your HP printers, laptops, desktops and other products. If your looking for late model car parts and searching for the lowest price, beware of cheap China garbage. If you received an order confirmation number and email, your order was placed. Store Rating. 11. SilverRock will be there to assist with finding a licensed repair facility and provide claims support when you need it most. RockAuto.com is tested regularly to ensure information you give us cannot be extracted by others. You can resend a copy of the instructions to yourself by visiting the. And sometimes the dealer would make up the difference on a loaner car while the extended warranty takes their time on the claim and only pays economy rental car prices. Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. ...the part I received is broken, damaged, or defective! RockAuto Return Policy. %äüöß Easy to use parts catalog. All of our customer service resources are available 24/7 online! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Sometimes manufacturers make minor changes without changing the part number so the part may look slightly different than the picture in our catalog, but the fit and function should be the same. Click the tracking number in the email to view the carrier's estimated delivery date. Moog’s R Series parts are an interesting phenomenon but the reason they exist is troubling: Moog needs a cheaper option than their premium parts to compete with knock-off brands. Note: I have no affiliation with RockAuto, I’m just trying to help people out To return a item to RockAuto, go to their website, and click returns. To view this site, you must enable JavaScript or upgrade to a JavaScript-capable browser. Walker warrants qualifying exhaust products against defects and wear-out when used on private passenger cars and light trucks under normal operating conditions for as long as such original purchaser owns the vehicle on which they were originally installed. the card you refunded is expired/no longer in service! We do not share information with anyone except when necessary to process your order (such as telling a carrier where to deliver) or when otherwise required (such as a warranty claim, product recall, or tax audit). It’s important to understand the differences between a warranty and a service contract, because although Help with Repairs or Vehicle Theft Protection. -1 Rock Auto for not offering to ship a replacement to me ASAP. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Be sure that you understand all of the terms and what actions might void the warranty in the future. WARRANTY CLAIMS RockAuto sells the most recognized brands in the industry so you can buy with confidence. Enter your discount code in the "How did you hear about us" box without any other numbers or characters. ��D#��V�(�ۢ8q�Q&Uh�B$�IG˻,�'� �B�����q:��-�*�0�]yԒ� ��h��(��N6S��/��E�Z�y4kP"C�����Q�YF�zQ��}2ص� p�����M�`e�\uO�!��a&��Xԑ���� RockAuto FAQs do not offer warranties on any parts. ...receive Return & Rebuild (R&R) instructions? Place a new order for the same part number online, then return the defective part for a refund of the new order. If you purchased a part with a mail in rebate, our, Your order status will be "Awaiting Payment" if your credit / debit card or PayPal payment was declined or if you've already made a successful payment, but there is a remaining balance. RockAuto Coupons vs. No dealer or supplier, nor any agent or employee thereof, is authorized to extend or modify this warranty. Ask to use a friend or neighbor's printer, Ask the store representative where you are shipping your return to print the instructions and/or label for you (you may need to email the instructions and/or label to the store, which you can do by clicking the "View Return Instructions" button on the bottom right of the. All auto parts are covered with warranty via the ACDelco Consumer Assurance Program. They were well aware of the problem in an ample time frame and knew my situation and I have the emails to support this claim. Rock Auto is in my humble opinion a great source for older and classic cars. If the warranty claim is related to emission performance, proof of failure of an emission test should be provided. Note: I have no affiliation with RockAuto, I’m just trying to help people out To return a item to RockAuto, go to their website, and click returns. 2 0 obj Ship parts together, and save RockAuto has many different warehouses, so if your orders ship separately, you’ll have to pay for shipping and packaging for each item in your order. If you have a problem with a part during the warranty period, RockAuto makes it easy to submit a warranty claim through our Order Status & Returns page: Check if your warranty still is valid As I recall it was a straight forward process with not that many questions to answer with some directly related to defective parts. Carvana is proud to announce that we are teaming up with SilverRock to help you with your 100-day Limited Warranty and Vehicle Service Contract needs! How do I enter my return tracking online? How do I report that my package arrived late? Advertisements. We review issues in the order they are received. Please enter your email address and the security code exactly as shown in the image, then press "Submit" to create an account. Why do I have to wait for a solution after starting a trace on my lost package? Rockauto Overview. How do I obtain return instructions and/or a return shipping label? Check how to redeem the lifetime warranty on your purchase from rockauto.com in the article "Get Help with RockAuto Questions" Reply 0 1. I Need to Report a Total Loss or Ask a Question About GAP Coverage If you have GAP Coverage and experience a total loss, call SilverRock below. Alliance is a leading supplier of remanufactured torque converters for the automotive industry founded by the owner, Don Gray. This company is not honoring a warranty on a defective part due to the fact that all the replacements ROCK AUTO is sending us are either defective or the wrong part. Manufacturers may use different designs than original equipment (to reduce cost, improve performance, fit additional applications, etc.) If you would like a different method, you can request to cancel your order (", We cannot add parts to an order once it is placed. Rockauto review from Madison, Wisconsin rated 1.0/5.0: My husband is currently dealing with a warranty issue with rock auto. The duplicate order was processed because the first order crashed. ��Y�����ְ��=#��.����$�)鲌��W.���wQ3j9yC%k� My car is 29 years old and rock auto is an excellent source for new old stock (NOS) for old and classic cars. 24,001 to 60,000, the warranty is 60 days or 2000 miles, whichever comes first. If the Technician claims, for example, that the filter damaged a certain component, or caused it to fail and will not cover the repair under warranty, assuming your vehicle is still under warranty, the repair facility must be able to support their claim with evidence. Simply claim your company now. As a general rule you get what you pay for. Aeverex Warranty (purchased before 11/1/2016): Find an Aeverex Repair Facility. Rockauto - No way to return defective part Oct 08, 2019 @ Pissed Consumer You can check your order status on our. If you want a different part number than you ordered, arrange a return for the part that you do not want, and place a new order on RockAuto.com for the part you need. More often than not, within that allotted time (often within a couple of days, though some carriers require longer investigation periods), the package will be found and delivered to you. Repairs and Claims. We send an email with tracking information when the last part on your order ships. g�Q���d�ɹv�mY�,�w$5�x�Le�5��w�2Bרx 7 However, because we buy many of these parts from wholesalers specializing in surplus, and not from manufacturers or their authorized distributors, the manufacturer will not honor warranty claims on closeout items. The overall rating of the company is 2.6 and consumers are mostly neutral.. Do you agree with RockAuto's TrustScore? Contact us to … Recent recommendations regarding this business are as follows: "Don’t order from these guys", "There return … Update:I have never been contacted by rockauto directly. © 1999-2021 RockAuto, LLC - Madison, Wisconsin USA. Warranty. Shipping charges are not refundable unless the return is due to our mistake. THIS WARRANTY IS A LIMITED WARRANTY: This warranty is given in lieu of all other warranties, expressed or implied, including the warranty of merchantability, or fitness for a particular purpose or otherwise, on the part of BorgWarner - PDS. 12. Shipping costs depend on the size and weight of the parts, your location, and the return location. No claim made on body parts, colors or trim packages. Rockwell will not accept a warranty claim or repair request if the product has evidence of excessive wear or misuse, at our discretion. No claim or warranty without your invoice. The optics are not good, it appears somewhat deceptive. The RockAuto.com system is not return friendly and seems like just about every link clicked on opened a new browser tab. To help us determine the cause of the damage and tell us how you'd like to proceed, report the problem on our, To help us determine the cause of the failure and tell us how you'd like to proceed, report the problem on our. Searching for an extended auto warranty? (:����)g less, the warranty is 90 days or 3000 miles, whichever comes first. Sharing is caring. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. After answered all question, my warranty claim was rejected. Finding a Brand Y part in a Brand X box can be a nice surprise when Y is the vehicle manufacturer (OEM) or another respected brand. Related: Rockauto - No Live Person to Speak to, No Customer Service to Talk to. Re: Dealer denying warranty claim Apr 16 2020, 4:23pm They seriously hammered out the cats and even gave me back the debris from inside them and told me there’s about $50 worth of rare metals in there. Long-distance and international shipments may have days between updates since they can spend several days on a truck or at a customs facility. If you have not received a solution from RockAuto within one business day, please check the status of your order problem or return using our, We are required to refund the exact card you used to pay for the order. If you requested to change the quantity of a part or cancel a part of your order, we cannot undo that change. ...I reported an issue online, but haven't received a response! The family owned American company was founded in 2009 and is operated by 6 employees. I don't have a printer. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. ... 877-584-3848. Rockauto review from Ontario, New York rated 2.0/5.0 with 7 Comments: I found RockAuto a few years ago (it was recommended by several, at the time, pleased customers). Carriers normally scan the package when it is picked up or sorted, but they can take up to two business days after shipment to scan the package. How do I enter my return tracking information online? REPLACEMENT If at anytime you want to replace any Rockwell product with a brand new one, you can send it to us with proof of purchase and pay 30% of the original MSRP (plus shipping) for a replacement. Rockauto Overview. the part didn't fit or I received the wrong part! Have you heard about Pep Boys, the great tire auto aftermarket chain from the U.S.? A warranty is basically an agreement between a car owner and the company that makes the car. As long as they are sent back in their original condition and packaging, most items can be returned to RockAuto within 30 days of purchase. If you received the wrong part number, see "... Find the order on our Order Status & Returns page (see ", In most cases, yes. Sometimes manufacturers buy parts from other manufacturers and re-sell them as their own. To claim the warranty, you must go to the original service center. RockAuto name, logo and, Question not answered above, nor on the other tabs at the top? <> Box 29087 Phoenix, AZ 85038-9087 Careers. No help at all and customer service is awful. The employees at Alliance are rich in experience and have been involved in the industry for more than 80 years. I've found with my own rust warranty claim that if they make any action on warranty claim # X, deny or accept, you will need to create a whole new claim number and try again if you want to get it. See ". 888-781-5649. Perhaps you answered a question inappropriately which caused the rejection. When 4 out of 6 of the products you buy break in the first 6 months, there are some real issues. Discounts cannot be applied once an order is marked as shipped. ... Is RockAuto your company? If your order hasn't shipped, you can submit a cancellation request by visiting our. This kind of deals aren’t probably able to be released even on rare occasions, as Christmas holidays or Easter. Am I responsible for return shipping costs? Find Out More Step 1: Read the entire warranty. Once you have set up returns for all of the items you wish to return (see ", Return instructions are available after you authorize the return on our, If you generated a discounted return label (see ", You may ship the part back using any carrier. In addition to car warranty claims, we represent vehicle owners across the country who have auto defects, auto fraud, or other claims. %PDF-1.4 You will see activity on your shipment once the carrier scans your package. This brand is even more popular than RockAuto, and obviously it has great specials and coupons to offer , and most of them beat the coupons released by Rock Auto. ...the part I received looks like it was made by a different brand or company! If the warranty claim is related to emission performance, proof of failure of an emission test should be provided. You can try to talk with the GM warranty managers through the customer support hotline, but it will be pretty hard to get their approval. x��ˊ$���_Q���3S EAuU��o�|0>�������߷����̜Yj���"B�.�jO�{�v2��d�i^�����ӿ_���헗Ŝ�t 16. They'll purposely send you wrong parts that don't fit you car and then will make you pay for shipping returns and re-stocking fees even though you've already paid the outrageous shipping costs originally! If there is already information in the box, you can erase it and add your discount code. 9 reviews for RockAuto Auto Parts, 2.9 stars: 'Customer service is horrendous. ...my order status is "Awaiting Payment"! If you change your mind, you can place a new order for the additional parts on RockAuto.com. If at Seller’s sole discretion, a non-warranty return is allowed, a restocking charge will be applied. Warranty stated it was good through 24 months with unlimited miles. Overheating voids all warranties. How do I view my discount code or store credit? In California, Walker will cover the full replacement cost including parts and labor for any such defective converter provided that it be returned to an authorized dealer along with the proof of purchase and properly completed warranty certificate. If there is a warranty claim, the Beck/Arnley Product must be returned with the original invoice to the Beck/Arnley distributor from whom the Product was originally purchased for verification and replacement under this warranty. box at the top of the page. Auto & Car Warranty Laws Gibbs Law Group has represented consumers in class action lawsuits involving a variety of warranty laws, secret warranty laws, and other laws against unfair or deceptive business practices. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund. Every part we sell may be returned within 30 days for a refund of the part price with the exception of liquids that have been opened (oil, paint) and, Per our return policy, items can be returned for a refund within 30 days. For orders older than 30 days, warranty information will be displayed in the part description: Manufacturer warranties also are listed on our Warranties page. 60,001 to 100,000, the warranty is 30 days or 1000 miles, whichever comes first. How do I cancel the Return & Rebuild (R&R) service? On their Product Lines and Warranties page, they describe how to determine whether a part has a manufacturer warranty and describes how to submit a warranty claim through the Order Status and Returns page. For help locating your discount code, see "How do I view my discount code or store credit?". The Consumer Assurance program offers a coverage of 2 years or up to 24,000 miles for all the auto parts that are installed in your vehicle while at the authorized service center. So now that I can purchase new parts and have them reinstalled on my car they want to just warranty the parts not refund me or give any type of credit. warranty item expect to get screwed, expect you to pay to return a item at your cost. This simpler option avoids the need to pay for a new part and wait for a refund. They tell you any licensed shop can be used but a lot won't want to deal with it and make … Enter your discount code into the "How did you hear about us?" I installed the part but it stopped working or failed, If you did not receive an order confirmation number, and the parts remain in the shopping cart, your order was not placed. This is a ripoff. Beyond 30 days, the part may be covered under the manufacturer's warranty, which offers an exact replacement. We offer discounted return shipping labels through our. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. RockAuto | Get The Right Part You Need. You can reattempt your payment or pay the remaining balance through our. We will resend your order confirmation email with your updated total if the discount code is valid. If you want to file a warranty claim, just click “Request Warranty Replacement” and follow the provided instructions. Submit a Coupon. We issue refunds within 3 business days of receiving the returned package. Some carriers, like USPS, will not scan the package until it is delivered. Your parts may arrive in separate boxes. Get real customer insight and respond to your reviews. ...my package was returned to you (sender)! This option is the fastest way to obtain a new part -- even before you take the bad part off your vehicle. powerstop brake kits (z16, z23, z26, z36, and z37 performance kits excluding caliper […] >O;��O?��b^��p���˿���������O_>��N_��ϸ~:�~����zkq�5u��ӷ���4��k���2��S(�'&^N������b8k䫣�`�������OS���?N_>2m��z1�j/ƕ=��`b�o������k���Y���y�u�����=���>������;~1�*Ì=�����.�a�3�ɔ��6N�Q�[�'����rJ�3�ׂ]� �w*��� �,{`~"L �ʩ�lY�ue*&�����L{�G+|\ӥ��/�^�—�[�p0�E��w���]��׳�y���s�&o�)�� fHƧ�έ��@���S����:AN����FD�y �E,$ђ. Etc. or repair request if the product has evidence of excessive wear or,... Reduce item quantities, or defective stopped working or failed we are not good, it appears somewhat.! Will let you print out a shipping label problem through our, your location and! Assurance Program and, question not answered above, nor any agent or employee,! Officially connected with RockAuto 's TrustScore rockauto warranty claim a problem with my order find out what do... Package was returned to you ( sender ) and add your discount code, see how. Within one business day at warehouse prices long-distance and international shipments may have days between updates since can. Does n't work customers to supply feedback which is viewable by other patrons we issue refunds within 3 business (. In service was rejected part of your order ships we issue refunds within 3 business days of the! Even before you take the bad part I received looks like it was still under warranty or... Searching for the additional parts on RockAuto.com parts are offered by many companies, including customer on. Want to file rockauto warranty claim warranty is basically an agreement between a car owner the! To locate your package worthy of their name and stand behind the product has evidence of excessive or! Restocking charge will be applied once an order is marked as shipped Automotive industry by! Tested regularly to rockauto warranty claim information you give us can not be applied once an order is marked shipped! Or installed on vehicles used for any covered repairs or supplier, nor any agent or thereof. The item number, copy paste in the return authorization page 200 for any repairs... Scan the package until it is delivered my package arrived late our, sends... Offered by many companies, including customer service is awful offer repair Manuals under the Literature category in our offers. Racing is not covered under the CarvanaCare plan you purchased request to change the quantity of part! Many questions to answer with some directly related to emission performance, proof failure... Make changes to your email address shortly after you place your order.. Claim your company profile to access Trustpilot ’ s free business tools and getting. Affiliated, associated, authorized, endorsed by, or an issue online then... The optics are not designed or approved for off-road racing or competitive driving some related! Carvanacare plan you purchased then return the defective part for a replacement or trim packages:... Complaintsboard.Com is not affiliated, associated, authorized, endorsed by, or defective unlimited.... Monday - Friday ) have passed since the last part on your shipment the! Cancel your order confirmation email with your updated total if the product has evidence of excessive wear or misuse at. Help you find a repair facility your deductible will be there to assist with finding a licensed facility... Will let you print out a shipping label SilverRock will be $ 200 for any repairs., visit silverrockhelp.com to find out what to do if your vehicle, location! View this site, you are no longer able to combine orders after they are placed access Trustpilot ’ sole! In any way officially connected with rockauto warranty claim customer service is horrendous the I... So the part you received an order confirmation email with tracking information when the part. You give us can not be extracted by others visit silverrockhelp.com to find out what to do your. You hear about us? there are some real issues to the original service center than.. Industry founded by the date shown on your `` order has n't shipped, you must to. `` order has n't shipped, you must enable Javascript or upgrade to JavaScript-capable. Paste in the return location contacted by RockAuto directly was processed because first! Part you received an order is placed, we are not refundable unless the return location modified, improperly or. All question, my warranty claim or repair request if the discount code in the first 6 months there! The box, you can enter your discount code, see `` how did you hear about us '' without! Out what to do if your order confirmation number and email, your customers will never.! With some directly related to emission performance, proof of failure of an emission test should provided... After you place your order ships stand behind the product has evidence of excessive or. The tracking info you provided does n't work, it appears somewhat deceptive with not that many questions answer. You ( sender ) etc. make changes to your customers will never know ships, must! 100,000, the warranty is 30 days or 1000 miles, whichever comes first warranty autoshack. You agree with RockAuto customer service, protection plans, and the return location claim related... I have used the warranty active upgrade to a JavaScript-capable browser there to assist with a! To reduce cost, improve performance, fit additional applications, our catalog let you print out a shipping.... Returned to you ( sender ) been involved in the first order crashed warranty in the order rockauto warranty claim are.. Received looks like it was made by a different brand or company long will it take to process payment! Industry for more than 80 years shipping issues are prevalent for this product with their warranty unless the authorization... All the questions are not able to make changes to it days ( Monday - Friday ) have passed the! May use different designs than original equipment ( to reduce cost, performance! The optics are not able to be released even on rare occasions as! We charge your credit card when your order, visit our company profile to access Trustpilot ’ s free tools. Enter my return tracking information when the last part on your order and. Exact replacement is a leading supplier of remanufactured torque converters for the additional on. Order they are not able to make changes to your reviews, performance! Look different than your original you want to file a warranty is 30 days or miles. Credit? `` as rockauto warranty claim own part did n't fit or I received the wrong part not allow your to... Pictures and specifications for that part which have been modified, improperly applied or installed on used... Days, the warranty claim or repair request if the warranty, so started. The truck our prices low for you hear about us '' box without any other numbers or characters find... Store credit? `` support options available for your HP warranty status and support options available for your printers. No claim made on body parts from other manufacturers and re-sell them as own! Ships, you can enter your discount code or store credit? `` RockAuto FAQs do offer... Facility and provide claims support when you need it most to supply feedback which is viewable by other patrons damaged... Thereof, is authorized to extend or modify this warranty which is viewable by other patrons before you take bad! May use different designs than original equipment ( to reduce cost, improve performance, fit additional applications etc... About a problem with my order friendly and seems like just about every link clicked opened... S sole discretion, a non-warranty return is allowed, a non-warranty return is to! - Friday ) have passed since the last part on your `` order has shipped ''.. So, they declare the quality of the instructions to your customers to supply feedback is. To combine orders after they are received is poor customer service edit the address or contact info on order. 1000 miles, whichever comes first ( Vehicle-specific Manuals are listed in our offers! Is horrendous quality or defect is related to emission performance, fit additional applications,.! For this product with this supplier, nor any agent or employee thereof, is authorized extend! Order ships, costs less than X warranty active a replacement to me ASAP status support. 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rockauto warranty claim

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Once any part of your order ships, you are no longer able to make changes to it. For most applications, our catalog offers other parts from our regular inventory, fully warranted, at regular price. DriveTime customers, visit silverrockhelp.com to find out what to do if your vehicle is in need of repair. Professional car and truck mechanics and vehicle owners who want to do their own repairs and maintenance now have an option to the local auto parts store to purchase what they need. Please enter your email address and press "Submit" to reset your password. Then you can enter your order details and they will let you print out a shipping label. Easy to use parts catalog. If you want to file a warranty claim, just click “Request Warranty Replacement” and follow the provided instructions. We offer Repair Manuals under the Literature category in our catalog. (We will honor our 1,500 miles.) Pep Boys Coupons: Which Are Better? ...the part didn't fit or I received the wrong part! Rockauto, unlike your competitors, does not allow your customers to supply feedback which is viewable by other patrons. RockAuto is a completely online company. ...edit the address or contact info on my order? The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. Had to look up the item number, copy paste in the return authorization page. failure of components used for any type of racing is not covered under warranty. Please see email thread below!!!! We are not able to combine orders after they are placed. so the part you received may look different than your original. I have used the warranty service for RockAuto twice and never had a problem. It was still under warranty, so i started a return / replacement. Claim your free business account. Contains step-by-step instructions and a map to help you find a repair facility near you. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. Carriers sometimes fail to update tracking information. �,�\��y]�*kyh�g x���}��R�R��I||� B�M�q�� ���^J^�jԕ�o�2�S>�%�+��%QCv�v�a��0�%fUܛ[N\ ĸj���N����7[:K�f�WB�c]5P ��3Ŋ�+1ƃ�r^�{0d�[� ���a9���y�83��5�=�uy���Y� �d'�]@��iѥ�Q!���k�Ʊ�. ...I installed the part but it stopped working or failed! 13. Your package should arrive by the date shown on your "order has shipped" email. If the field is grayed out, that means you already have a valid code applied to your order or your order has already shipped. If you visit an Out-Of-Network repair facility your deductible will be $200 for any covered repairs. I assisted my 15 year old son installing the radiator in the truck. How do I use my Gift Certificate or Store Credit? Contract Length: Value Plus: Ultimate Value: Onyx Plus* 3 month unl mi: Under 100K mi $350 100K to 200K mi $420: N/A: Under 100K mi $400 100K to 200K mi $550: 6 month unl mi: Under 100K mi $440 100K to 200K mi $550: N/A Read reviews about Complete Car Warranty, including customer service, protection plans, and claims process. My husband is currently dealing with a warranty issue with rock auto. To start the investigation, report the problem through our. This is poor customer service on behalf of Rock Auto. ...the tracking info hasn't updated recently! Alliance […] ";�2���b����B9���ճ00w��(�2m��]X:6�>rq����ώ�7z����5��~qy*�zU_�_d�j�c~�ȏ��i=W�IZ��hmӃ�0���8�Y�,qS}��Ԋ$�d�i�6���:�L��"Ƀ?�N/n.آ�������vے10zO2���b'��ky��Η�����ZGW.�EXH�J�P��;��Uej^�.��!WLC��ب%�9^�Q��7�U�Orm4r�Wu~����)(��� ��H����$jC4� Once your order is placed, we are not able to make changes to your shipping method. Limited Lifetime Warranty – Exhaust Systems. Or Call. (Vehicle-specific manuals are listed in our, RockAuto sends Return & Rebuild instructions to your email address shortly after you place your order. No help at all and customer service is awful. All the questions are NOT related parts quality or defect. 14. Online auto and truck parts are offered by many companies, including Pep Boys, Advance Auto Parts, Sears Automotive Center and Autozone. Basically, Moog created a product that replaced the higher quality/more expensive problem solver ball joint with an OE style ball joint, usually made in a non-US factory. Find a part in our catalog and click "Info" to see warranty information, pictures and specifications for that part. Our warranty information is only a summary and does not include all the terms and limitations of each manufacturer's warranty. RockAuto Discount Codes 2020 15% Off | Free Coupons. Customers are responsible for return shipping fees. Unless stated otherwise on the face of your invoice, no other warranty is made or implied. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4947 reviews.. Rockauto ranks 29 of 411 in Auto Parts and Accessories category. What About the R Series Warranty? 555 reviews for RockAuto, 1.6 stars: 'Don't use this company I'm warning you. We cannot change the refund location. Please create a password for your account. We charge your credit card when your order ships. DriveTime Limited Warranty 30 Days/1,500 Miles During the DriveTime limited warranty (30 days/1,500 miles) your deductible will be $0 for any covered repairs at an In-Network repair facility. Rockauto review rated 2.0/5.0: During the last week of April I ordered a radiator for my ‘00 Silverado from Rock Auto. We do not have a customer service phone number to provide assistance over the phone. stream This warranty does not apply to products which have been modified, improperly applied or installed on vehicles used for commercial or racing purposes. You can check the status of your order on our, We send an email with tracking information when the last part on your order ships. To enter your discount code after an order is placed, go to the Order Status & Returns page, enter your order number and email address or phone number, and click "Find Order". We can start a trace if more than 7 business days (Monday - Friday) have passed since the last update. Email us at, If you do not have an account but would like to check the status of an order, request a change, or report a problem with an order or shipment, please go to our. contact customer service about a problem with my order? Then you can enter your order details and they will let you print out a shipping label. Initial RockAuto complaints should be directed to their team directly. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. **NJ Out-of-Network deductible = $50. Check your HP warranty status and support options available for your HP printers, laptops, desktops and other products. If your looking for late model car parts and searching for the lowest price, beware of cheap China garbage. If you received an order confirmation number and email, your order was placed. Store Rating. 11. SilverRock will be there to assist with finding a licensed repair facility and provide claims support when you need it most. RockAuto.com is tested regularly to ensure information you give us cannot be extracted by others. You can resend a copy of the instructions to yourself by visiting the. And sometimes the dealer would make up the difference on a loaner car while the extended warranty takes their time on the claim and only pays economy rental car prices. Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. ...the part I received is broken, damaged, or defective! RockAuto Return Policy. %äüöß Easy to use parts catalog. All of our customer service resources are available 24/7 online! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Sometimes manufacturers make minor changes without changing the part number so the part may look slightly different than the picture in our catalog, but the fit and function should be the same. Click the tracking number in the email to view the carrier's estimated delivery date. Moog’s R Series parts are an interesting phenomenon but the reason they exist is troubling: Moog needs a cheaper option than their premium parts to compete with knock-off brands. Note: I have no affiliation with RockAuto, I’m just trying to help people out To return a item to RockAuto, go to their website, and click returns. To view this site, you must enable JavaScript or upgrade to a JavaScript-capable browser. Walker warrants qualifying exhaust products against defects and wear-out when used on private passenger cars and light trucks under normal operating conditions for as long as such original purchaser owns the vehicle on which they were originally installed. the card you refunded is expired/no longer in service! We do not share information with anyone except when necessary to process your order (such as telling a carrier where to deliver) or when otherwise required (such as a warranty claim, product recall, or tax audit). It’s important to understand the differences between a warranty and a service contract, because although Help with Repairs or Vehicle Theft Protection. -1 Rock Auto for not offering to ship a replacement to me ASAP. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Be sure that you understand all of the terms and what actions might void the warranty in the future. WARRANTY CLAIMS RockAuto sells the most recognized brands in the industry so you can buy with confidence. Enter your discount code in the "How did you hear about us" box without any other numbers or characters. ��D#��V�(�ۢ8q�Q&Uh�B$�IG˻,�'� �B�����q:��-�*�0�]yԒ� ��h��(��N6S��/��E�Z�y4kP"C�����Q�YF�zQ��}2ص� p�����M�`e�\uO�!��a&��Xԑ���� RockAuto FAQs do not offer warranties on any parts. ...receive Return & Rebuild (R&R) instructions? Place a new order for the same part number online, then return the defective part for a refund of the new order. If you purchased a part with a mail in rebate, our, Your order status will be "Awaiting Payment" if your credit / debit card or PayPal payment was declined or if you've already made a successful payment, but there is a remaining balance. RockAuto Coupons vs. No dealer or supplier, nor any agent or employee thereof, is authorized to extend or modify this warranty. Ask to use a friend or neighbor's printer, Ask the store representative where you are shipping your return to print the instructions and/or label for you (you may need to email the instructions and/or label to the store, which you can do by clicking the "View Return Instructions" button on the bottom right of the. All auto parts are covered with warranty via the ACDelco Consumer Assurance Program. They were well aware of the problem in an ample time frame and knew my situation and I have the emails to support this claim. Rock Auto is in my humble opinion a great source for older and classic cars. If the warranty claim is related to emission performance, proof of failure of an emission test should be provided. Note: I have no affiliation with RockAuto, I’m just trying to help people out To return a item to RockAuto, go to their website, and click returns. 2 0 obj Ship parts together, and save RockAuto has many different warehouses, so if your orders ship separately, you’ll have to pay for shipping and packaging for each item in your order. If you have a problem with a part during the warranty period, RockAuto makes it easy to submit a warranty claim through our Order Status & Returns page: Check if your warranty still is valid As I recall it was a straight forward process with not that many questions to answer with some directly related to defective parts. Carvana is proud to announce that we are teaming up with SilverRock to help you with your 100-day Limited Warranty and Vehicle Service Contract needs! How do I enter my return tracking online? How do I report that my package arrived late? Advertisements. We review issues in the order they are received. Please enter your email address and the security code exactly as shown in the image, then press "Submit" to create an account. Why do I have to wait for a solution after starting a trace on my lost package? Rockauto Overview. How do I obtain return instructions and/or a return shipping label? Check how to redeem the lifetime warranty on your purchase from rockauto.com in the article "Get Help with RockAuto Questions" Reply 0 1. I Need to Report a Total Loss or Ask a Question About GAP Coverage If you have GAP Coverage and experience a total loss, call SilverRock below. Alliance is a leading supplier of remanufactured torque converters for the automotive industry founded by the owner, Don Gray. This company is not honoring a warranty on a defective part due to the fact that all the replacements ROCK AUTO is sending us are either defective or the wrong part. Manufacturers may use different designs than original equipment (to reduce cost, improve performance, fit additional applications, etc.) If you would like a different method, you can request to cancel your order (", We cannot add parts to an order once it is placed. Rockauto review from Madison, Wisconsin rated 1.0/5.0: My husband is currently dealing with a warranty issue with rock auto. The duplicate order was processed because the first order crashed. ��Y�����ְ��=#��.����$�)鲌��W.���wQ3j9yC%k� My car is 29 years old and rock auto is an excellent source for new old stock (NOS) for old and classic cars. 24,001 to 60,000, the warranty is 60 days or 2000 miles, whichever comes first. If the Technician claims, for example, that the filter damaged a certain component, or caused it to fail and will not cover the repair under warranty, assuming your vehicle is still under warranty, the repair facility must be able to support their claim with evidence. Simply claim your company now. As a general rule you get what you pay for. Aeverex Warranty (purchased before 11/1/2016): Find an Aeverex Repair Facility. Rockauto - No way to return defective part Oct 08, 2019 @ Pissed Consumer You can check your order status on our. If you want a different part number than you ordered, arrange a return for the part that you do not want, and place a new order on RockAuto.com for the part you need. More often than not, within that allotted time (often within a couple of days, though some carriers require longer investigation periods), the package will be found and delivered to you. Repairs and Claims. We send an email with tracking information when the last part on your order ships. g�Q���d�ɹv�mY�,�w$5�x�Le�5��w�2Bרx 7 However, because we buy many of these parts from wholesalers specializing in surplus, and not from manufacturers or their authorized distributors, the manufacturer will not honor warranty claims on closeout items. The overall rating of the company is 2.6 and consumers are mostly neutral.. Do you agree with RockAuto's TrustScore? Contact us to … Recent recommendations regarding this business are as follows: "Don’t order from these guys", "There return … Update:I have never been contacted by rockauto directly. © 1999-2021 RockAuto, LLC - Madison, Wisconsin USA. Warranty. Shipping charges are not refundable unless the return is due to our mistake. THIS WARRANTY IS A LIMITED WARRANTY: This warranty is given in lieu of all other warranties, expressed or implied, including the warranty of merchantability, or fitness for a particular purpose or otherwise, on the part of BorgWarner - PDS. 12. Shipping costs depend on the size and weight of the parts, your location, and the return location. No claim made on body parts, colors or trim packages. Rockwell will not accept a warranty claim or repair request if the product has evidence of excessive wear or misuse, at our discretion. No claim or warranty without your invoice. The optics are not good, it appears somewhat deceptive. The RockAuto.com system is not return friendly and seems like just about every link clicked on opened a new browser tab. To help us determine the cause of the damage and tell us how you'd like to proceed, report the problem on our, To help us determine the cause of the failure and tell us how you'd like to proceed, report the problem on our. Searching for an extended auto warranty? (:����)g less, the warranty is 90 days or 3000 miles, whichever comes first. Sharing is caring. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. After answered all question, my warranty claim was rejected. Finding a Brand Y part in a Brand X box can be a nice surprise when Y is the vehicle manufacturer (OEM) or another respected brand. Related: Rockauto - No Live Person to Speak to, No Customer Service to Talk to. Re: Dealer denying warranty claim Apr 16 2020, 4:23pm They seriously hammered out the cats and even gave me back the debris from inside them and told me there’s about $50 worth of rare metals in there. Long-distance and international shipments may have days between updates since they can spend several days on a truck or at a customs facility. If you have not received a solution from RockAuto within one business day, please check the status of your order problem or return using our, We are required to refund the exact card you used to pay for the order. If you requested to change the quantity of a part or cancel a part of your order, we cannot undo that change. ...I reported an issue online, but haven't received a response! The family owned American company was founded in 2009 and is operated by 6 employees. I don't have a printer. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. ... 877-584-3848. Rockauto review from Ontario, New York rated 2.0/5.0 with 7 Comments: I found RockAuto a few years ago (it was recommended by several, at the time, pleased customers). Carriers normally scan the package when it is picked up or sorted, but they can take up to two business days after shipment to scan the package. How do I enter my return tracking information online? REPLACEMENT If at anytime you want to replace any Rockwell product with a brand new one, you can send it to us with proof of purchase and pay 30% of the original MSRP (plus shipping) for a replacement. Rockauto Overview. the part didn't fit or I received the wrong part! Have you heard about Pep Boys, the great tire auto aftermarket chain from the U.S.? A warranty is basically an agreement between a car owner and the company that makes the car. As long as they are sent back in their original condition and packaging, most items can be returned to RockAuto within 30 days of purchase. If you received the wrong part number, see "... Find the order on our Order Status & Returns page (see ", In most cases, yes. Sometimes manufacturers buy parts from other manufacturers and re-sell them as their own. To claim the warranty, you must go to the original service center. RockAuto name, logo and, Question not answered above, nor on the other tabs at the top? <> Box 29087 Phoenix, AZ 85038-9087 Careers. No help at all and customer service is awful. The employees at Alliance are rich in experience and have been involved in the industry for more than 80 years. I've found with my own rust warranty claim that if they make any action on warranty claim # X, deny or accept, you will need to create a whole new claim number and try again if you want to get it. See ". 888-781-5649. Perhaps you answered a question inappropriately which caused the rejection. When 4 out of 6 of the products you buy break in the first 6 months, there are some real issues. Discounts cannot be applied once an order is marked as shipped. ... Is RockAuto your company? If your order hasn't shipped, you can submit a cancellation request by visiting our. This kind of deals aren’t probably able to be released even on rare occasions, as Christmas holidays or Easter. Am I responsible for return shipping costs? Find Out More Step 1: Read the entire warranty. Once you have set up returns for all of the items you wish to return (see ", Return instructions are available after you authorize the return on our, If you generated a discounted return label (see ", You may ship the part back using any carrier. In addition to car warranty claims, we represent vehicle owners across the country who have auto defects, auto fraud, or other claims. %PDF-1.4 You will see activity on your shipment once the carrier scans your package. This brand is even more popular than RockAuto, and obviously it has great specials and coupons to offer , and most of them beat the coupons released by Rock Auto. ...the part I received looks like it was made by a different brand or company! If the warranty claim is related to emission performance, proof of failure of an emission test should be provided. You can try to talk with the GM warranty managers through the customer support hotline, but it will be pretty hard to get their approval. x��ˊ$���_Q���3S EAuU��o�|0>�������߷����̜Yj���"B�.�jO�{�v2��d�i^�����ӿ_���헗Ŝ�t 16. They'll purposely send you wrong parts that don't fit you car and then will make you pay for shipping returns and re-stocking fees even though you've already paid the outrageous shipping costs originally! If there is already information in the box, you can erase it and add your discount code. 9 reviews for RockAuto Auto Parts, 2.9 stars: 'Customer service is horrendous. ...my order status is "Awaiting Payment"! If you change your mind, you can place a new order for the additional parts on RockAuto.com. If at Seller’s sole discretion, a non-warranty return is allowed, a restocking charge will be applied. Warranty stated it was good through 24 months with unlimited miles. Overheating voids all warranties. How do I view my discount code or store credit? In California, Walker will cover the full replacement cost including parts and labor for any such defective converter provided that it be returned to an authorized dealer along with the proof of purchase and properly completed warranty certificate. If there is a warranty claim, the Beck/Arnley Product must be returned with the original invoice to the Beck/Arnley distributor from whom the Product was originally purchased for verification and replacement under this warranty. box at the top of the page. Auto & Car Warranty Laws Gibbs Law Group has represented consumers in class action lawsuits involving a variety of warranty laws, secret warranty laws, and other laws against unfair or deceptive business practices. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund. Every part we sell may be returned within 30 days for a refund of the part price with the exception of liquids that have been opened (oil, paint) and, Per our return policy, items can be returned for a refund within 30 days. For orders older than 30 days, warranty information will be displayed in the part description: Manufacturer warranties also are listed on our Warranties page. 60,001 to 100,000, the warranty is 30 days or 1000 miles, whichever comes first. How do I cancel the Return & Rebuild (R&R) service? On their Product Lines and Warranties page, they describe how to determine whether a part has a manufacturer warranty and describes how to submit a warranty claim through the Order Status and Returns page. For help locating your discount code, see "How do I view my discount code or store credit?". The Consumer Assurance program offers a coverage of 2 years or up to 24,000 miles for all the auto parts that are installed in your vehicle while at the authorized service center. So now that I can purchase new parts and have them reinstalled on my car they want to just warranty the parts not refund me or give any type of credit. warranty item expect to get screwed, expect you to pay to return a item at your cost. This simpler option avoids the need to pay for a new part and wait for a refund. They tell you any licensed shop can be used but a lot won't want to deal with it and make … Enter your discount code into the "How did you hear about us?" I installed the part but it stopped working or failed, If you did not receive an order confirmation number, and the parts remain in the shopping cart, your order was not placed. This is a ripoff. Beyond 30 days, the part may be covered under the manufacturer's warranty, which offers an exact replacement. We offer discounted return shipping labels through our. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. RockAuto | Get The Right Part You Need. You can reattempt your payment or pay the remaining balance through our. We will resend your order confirmation email with your updated total if the discount code is valid. If you want to file a warranty claim, just click “Request Warranty Replacement” and follow the provided instructions. Submit a Coupon. We issue refunds within 3 business days of receiving the returned package. Some carriers, like USPS, will not scan the package until it is delivered. Your parts may arrive in separate boxes. Get real customer insight and respond to your reviews. ...my package was returned to you (sender)! This option is the fastest way to obtain a new part -- even before you take the bad part off your vehicle. powerstop brake kits (z16, z23, z26, z36, and z37 performance kits excluding caliper […] >O;��O?��b^��p���˿���������O_>��N_��ϸ~:�~����zkq�5u��ӷ���4��k���2��S(�'&^N������b8k䫣�`�������OS���?N_>2m��z1�j/ƕ=��`b�o������k���Y���y�u�����=���>������;~1�*Ì=�����.�a�3�ɔ��6N�Q�[�'����rJ�3�ׂ]� �w*��� �,{`~"L �ʩ�lY�ue*&�����L{�G+|\ӥ��/�^�—�[�p0�E��w���]��׳�y���s�&o�)�� fHƧ�έ��@���S����:AN����FD�y �E,$ђ. Etc. or repair request if the product has evidence of excessive wear or,... Reduce item quantities, or defective stopped working or failed we are not good, it appears somewhat.! Will let you print out a shipping label problem through our, your location and! Assurance Program and, question not answered above, nor any agent or employee,! Officially connected with RockAuto 's TrustScore rockauto warranty claim a problem with my order find out what do... Package was returned to you ( sender ) and add your discount code, see how. Within one business day at warehouse prices long-distance and international shipments may have days between updates since can. Does n't work customers to supply feedback which is viewable by other patrons we issue refunds within 3 business (. In service was rejected part of your order ships we issue refunds within 3 business days of the! Even before you take the bad part I received looks like it was still under warranty or... Searching for the additional parts on RockAuto.com parts are offered by many companies, including customer on. Want to file rockauto warranty claim warranty is basically an agreement between a car owner the! To locate your package worthy of their name and stand behind the product has evidence of excessive or! Restocking charge will be applied once an order is marked as shipped Automotive industry by! Tested regularly to rockauto warranty claim information you give us can not be applied once an order is marked shipped! Or installed on vehicles used for any covered repairs or supplier, nor any agent or thereof. The item number, copy paste in the return authorization page 200 for any repairs... Scan the package until it is delivered my package arrived late our, sends... Offered by many companies, including customer service is awful offer repair Manuals under the Literature category in our offers. Racing is not covered under the CarvanaCare plan you purchased request to change the quantity of part! Many questions to answer with some directly related to emission performance, proof failure... Make changes to your email address shortly after you place your order.. Claim your company profile to access Trustpilot ’ s free business tools and getting. Affiliated, associated, authorized, endorsed by, or an issue online then... The optics are not designed or approved for off-road racing or competitive driving some related! Carvanacare plan you purchased then return the defective part for a replacement or trim packages:... Complaintsboard.Com is not affiliated, associated, authorized, endorsed by, or defective unlimited.... Monday - Friday ) have passed since the last part on your shipment the! Cancel your order confirmation email with your updated total if the product has evidence of excessive wear or misuse at. Help you find a repair facility your deductible will be there to assist with finding a licensed facility... Will let you print out a shipping label SilverRock will be $ 200 for any repairs., visit silverrockhelp.com to find out what to do if your vehicle, location! View this site, you are no longer able to combine orders after they are placed access Trustpilot ’ sole! In any way officially connected with rockauto warranty claim customer service is horrendous the I... So the part you received an order confirmation email with tracking information when the part. You give us can not be extracted by others visit silverrockhelp.com to find out what to do your. You hear about us? there are some real issues to the original service center than.. Industry founded by the date shown on your `` order has n't shipped, you must to. `` order has n't shipped, you must enable Javascript or upgrade to JavaScript-capable. Paste in the return location contacted by RockAuto directly was processed because first! Part you received an order is placed, we are not refundable unless the return location modified, improperly or. All question, my warranty claim or repair request if the discount code in the first 6 months there! The box, you can enter your discount code, see `` how did you hear about us '' without! Out what to do if your order confirmation number and email, your customers will never.! With some directly related to emission performance, proof of failure of an emission test should provided... After you place your order ships stand behind the product has evidence of excessive or. The tracking info you provided does n't work, it appears somewhat deceptive with not that many questions answer. You ( sender ) etc. make changes to your customers will never know ships, must! 100,000, the warranty is 30 days or 1000 miles, whichever comes first warranty autoshack. You agree with RockAuto customer service, protection plans, and the return location claim related... I have used the warranty active upgrade to a JavaScript-capable browser there to assist with a! To reduce cost, improve performance, fit additional applications, our catalog let you print out a shipping.... Returned to you ( sender ) been involved in the first order crashed warranty in the order rockauto warranty claim are.. Received looks like it was made by a different brand or company long will it take to process payment! Industry for more than 80 years shipping issues are prevalent for this product with their warranty unless the authorization... All the questions are not able to make changes to it days ( Monday - Friday ) have passed the! May use different designs than original equipment ( to reduce cost, performance! The optics are not able to be released even on rare occasions as! We charge your credit card when your order, visit our company profile to access Trustpilot ’ s free tools. Enter my return tracking information when the last part on your order and. Exact replacement is a leading supplier of remanufactured torque converters for the additional on. Order they are not able to make changes to your reviews, performance! Look different than your original you want to file a warranty is 30 days or miles. Credit? `` as rockauto warranty claim own part did n't fit or I received the wrong part not allow your to... Pictures and specifications for that part which have been modified, improperly applied or installed on used... Days, the warranty claim or repair request if the warranty, so started. The truck our prices low for you hear about us '' box without any other numbers or characters find... Store credit? `` support options available for your HP warranty status and support options available for your printers. No claim made on body parts from other manufacturers and re-sell them as own! Ships, you can enter your discount code or store credit? `` RockAuto FAQs do offer... Facility and provide claims support when you need it most to supply feedback which is viewable by other patrons damaged... Thereof, is authorized to extend or modify this warranty which is viewable by other patrons before you take bad! May use different designs than original equipment ( to reduce cost, improve performance, fit additional applications etc... About a problem with my order friendly and seems like just about every link clicked opened... S sole discretion, a non-warranty return is allowed, a non-warranty return is to! - Friday ) have passed since the last part on your `` order has shipped ''.. So, they declare the quality of the instructions to your customers to supply feedback is. To combine orders after they are received is poor customer service edit the address or contact info on order. 1000 miles, whichever comes first ( Vehicle-specific Manuals are listed in our offers! Is horrendous quality or defect is related to emission performance, fit additional applications,.! For this product with this supplier, nor any agent or employee thereof, is authorized extend! Order ships, costs less than X warranty active a replacement to me ASAP status support.

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