RBS will then conduct a thorough investigation of how PPI was sold to you using all the information available to them. You were mis-sold and due a PPI refund. Leeds in many cases we can proceed with a PPI claim with just your recollection of how PPI was sold to you. Generally, if you didn’t make a complaint on or before 29 August 2019, you can no longer claim money back for PPI by complaining to us or the Financial Ombudsman Service. There are plenty of tell-tale signs that it isn't, including the address, several grammatical errors, that the letter is dated 17 August 2019, and there's a reference to the 'FDA' setting a PPI deadline of 29 August 2019. Record your calls!!! If you need an update in the meantime, please contact us. Upon receiving your PPI claim RBS will acknowledge your complaint within 5 working days and provide a personal complaint reference number. To run a Free PPI check we will need to know the name of the lender who you would like to check with for PPI. during the process im 90% sure I read somewhere that despite me still having a debt with natwest which im paying and this PPI claim would reduce that the claims company would take their Fee directly from natwest on payout. Had you been unemployed, self-employed or retired when you were sold your PPI policy by Royal Bank of Scotland, you would not have received any benefit from it as you would not have been covered. During 2017 RBS set aside a further £175m, in addition to what they have already paid out, to meet PPI claims as more customers complain. That means if we don’t recover you anything, you don’t pay us a penny. The deadline is for new claims only. Interestingly a few months ago, and about 2 years after the initial claim, I received a letter from them to say that they had miscalculated the claim and I would receive a cheque for an extra £78 within a couple of weeks unless I disagreed with the adjustment (as if! Ask a question, search our FAQs and helpful videos, and find useful contact details in our Support Centre. If the finance sought was such that required a PPI policy, Royal Bank of Scotland should have let you know that you could shop around to find and compare PPI cover or if you already had PPI in place, Royal Bank of Scotland should not have sold you their PPI policy. If you are unsure whether you have had PPI with RBS or know that you have had PPI with RBS and would like more information about it, you can use our online form to find out for free. Normally, it will be requested by the third party, using the bank/building society standard documentation including a consent form. Some customers were sold Royal Bank of Scotland PPI without knowing it had been added to their loan. How can Royal Bank of Scotland help you? If you continue to use this site we will assume that you are happy with it. If more than 50% of your PPI premium was paid as commission to Royal Bank of Scotland, this is classed as high commission under the Plevin rule. Upon receiving your PPI claim RBS will acknowledge your complaint within 5 working days and provide a personal complaint reference number. The deadline is for new claims only. Holborn Centre As a result, firms will not be able to meet their normal complaint handling times. What Information will I need for a RBS PPI Claim? We can check for any PPI you may have had with RBS or their group of companies and provide you with this information for free. Royal Bank of Scotland should have explained that you had a cooling off period and could exercise your right to cancel the PPI policy within that time. London Barclays comes second with a total so far of £9.7 billion. RBS told us to visit its website for an explanation about the delays. Customers will have to wait MONTHS to find out if PPI compensation has been successful as banks are flooded with claims Hollie Borland , Senior Digital Consumer Reporter 29 Aug 2019, 12:14 London You can find out more on how to enable javascript by. Step 3: Complaint Response- RBS are obliged to provide you with a decision on your complaint within 8 weeks of receiving your complaint. Hi, I currently am finalizing a claim with Natwest for PPI, they have come back and awarded £1500, I used a claims company to manage it all for me. Royal Bank of Scotland should have looked at your personal situation to assess if you would benefit from having PPI without any pressure or hard-sell. Alternatively it could have been an opt-out box that wasn’t clearly visible. Registered Office: Trafford House, Chester Road, Stretford, Manchester, M32 0RS. If you had no idea that Royal Bank of Scotland had added PPI to your agreement, it could have been done without your consent. There are a number of free sources of help and support related to PPI. We comply with the PFCA Code of Practice. You can contact them on 03454 04 05 06 or write to: Citizens Advice consumer service How can I check if I have had PPI with RBS? This is long-term protection and can cover a person until they retire if they are too ill or injured to work. A percentage of what you paid for your PPI premium may have been commission and some people may be due a refund of some of the PPI premiums that they have paid towards PPI. Were you made aware by Royal Bank of Scotland of any circumstances or exclusions where you would not be successful in making a claim? Income protection insurance is designed to cover 70% of the policyholder’s income if they can’t work due to accident or sickness. RBS and its sister company Natwest (the Royal Bank of Scotland Group*) were jointly fined £2.8 million in 2011 for not treating customers fairly when customers had contacted them to … (a) incorporate by reference into the Prospectus the RBS PPI Update Announcement (as defined below); and (b) update certain information relating to legal proceedings, litigation and investigations. An unprecedented blast of marketing and publicity created a last-minute surge in PPI claims over the summer. At the time of taking out the PPI policy with Royal Bank of Scotland, did you have any pre-existing medical conditions? At the time of writing, I have a long position in RBS. If Royal Bank of Scotland PPI specified an age limit for cover and you were older than this, you would not be covered by the policy. HSBC – £4.4bn. A Supreme Court ruling made in 2014 in the case of ‘Plevin vs. Paragon Personal Finance Ltd ruled that Mrs Plevin had been sold a PPI policy but was not told that a high percentage of the premium was paid in commission. ). Our free PPI check is not just related to RBS and the free PPI check can be used to check for any PPI sold by any of the other major UK lenders and other not so well known lenders. Here is a list of the most common reasons that we come across for PPI being mis-sold: – You were told that by taking out PPI your chances of being accepted for the finance would be better, – You were not told that the PPI was optional, -The PPI was added without your knowledge or consent, -You were not told anything about the policy, -You were advised that the PPI had a cooling off period where you could cancel it (this is normally 30 days from the date that PPI was sold), -You already had other cover in place so did not need the PPI, -You received 12 months sick pay from your employer, -You were a civil servant at the time and already covered by a generous sickness and redundancy package from the government, -You had savings to rely upon that could have repaid the debt in full or covered the repayments of the debt for 12 months, – You were a temporary or contract worker. 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