(Press Enter) We think you are in {country}. As much as anything it’s about a change in mindset. In some cases, these cookies involve the processing of your personal data. This like most of the other conversations since this is a specific twitter, this was a standalone request. De-selecting these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media. Update your location? 8.1m Followers, 113 Following, 1,106 Posts - See Instagram photos and videos from Nike Sportswear (@nikesportswear) You can find contact details for Nike (UK) above. Join Us Sign In. Nike asks you to accept cookies for performance, social media and advertising purposes. Nike European Headquarters Colosseum 1 1213 NL Hilversum The Netherlands Phone: +31 35 6266453. Nike Support also does monitor and respond quickly to the people that tweet to them. To get more information about these cookies and the processing of your personal data, check our, You can always change your preference by visiting 'Cookie Settings' at the bottom of the page. All. Its no small amount. Excellent customer service is required to keep a good name for a company. These Twitter handles appear to be primarily dedicated to PR. As I scrolled through their different replies and clicked on conversations almost all of them were not just one answer. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond Nike websites. In some cases, these cookies involve the processing of your personal data. They were back and forth communicating with the customer trying to solve the entire issue. Sent her copy of my bank statement that shows clearly Nike with the amount. We fired up Talkwalker’s social listening tool and, using Interbrand for reference, chose 18 top brands from nine industries. He developed and leads, the Malware Incident Response and Advanced NetFlow Training programs which are being offered in cities across the USA. That way different social media teams for Nike could focus on different things (customer service on this account, inspiration on the Nike Running account, etc) but then I was like wait, I didn’t know about this separate account, does anyone else? To get more information or amend your preferences, press the ‘More Information’ button or visit 'Cookie Settings' at the bottom of the website. Nike uses Twitter prominently to address customer queries with 96.8% of the brand’s tweets being replies. Social media cookies offer the possibility to connect you to your social networks and share content from our website through social media. This never happened to me before I love lebrons but the money I spent on these sneakers they could have been made with more strength or glue . Ensure you tweet your order number for a quicker resolution. Nike Support is one of the strongest customer service accounts on Twitter. I really like Nike’s idea to have a twitter account just for customer support. Help & Information. I have spent plenty of money with nike and I still am going to spend more , I've loved mike for years . These include cookies that allow you to be remembered as you explore the site within a single session or, if you request, from session to session. I think it’s awesome that Nike has this set up because it shows they genuinely care about their products success and the customers’ happiness. To get more information or amend your preferences, press the ‘More Information’ button or visit 'Cookie Settings' at the bottom of the website. Ordered a couple of things on 11.11. Adidas, Nike & Twitter lend support to #BlackLivesMatter, take a strong stand against racism after George Floyd’s death SECTIONS ET Online Last Updated: Jun 01, 2020, 06:21 PM IST ... Nike Home Page. Very poor customer service- NIKE On numerous occasions we have failed to get any resolution due to purchasing £85 boys football boots that fell apart after less than half a season. (With that said, much of the engagement with these posts is in the form of customer service queries and opinions on Nike as a brand, rather than with the creative itself). They feature a dedicated Twitter account, support seven days a week and in seven languages (English, Spanish, French, Dutch, Italian, German & Japanese.) Typically, those brand only respond to about 4 percent of customer service requests worldwide on Twitter, Rational Interaction said. The most recent lebrons I purchased , the gum of my shoe became unglued . Orders. You can call Nike at (800) 379-6453 toll free number, write an email, fill out a contact form on their website www.nike.com, or write a letter to Nike, Inc, One Bowerman Drive, Beaverton, Oregon, 97005, United States. (Press Enter) We think you are in {country}. Contact Nike customer service. Nike Customer Service. The brand replied the most on Tuesdays and Saturdays. Do you accept these cookies and the processing of personal data involved? Bag. Ordered online but with the receipt / email lost, NIKE were unable to confirm the purchase on their system (item, date, time, account details paid from, address and name of delivery - all provided)! Got in touch with customer service and she said transaction not found. All of the responses are obviously genuine and different because each customer that is tweeting has their own issues they want resolved. ( Log Out /  Tweet Nike (UK) Comments. Jordan. Nike World Headquarters One Bowerman Drive Beaverton, OR 97005 Phone: 1-503-671-6453 7:30 a.m. - 5:30 p.m. PT, Monday - Friday (except holidays). We think you are in {country}. Nike Customer Service gave me a refresher in what it takes to give awesome customer service. For more information about this processing of personal data, check our Privacy & Cookie Policy. Thomas . American Airlines: Staying on the airline theme, we all know that AA has quite a few PR problems, but customer service on Twitter does not appear to be one of them. Be Personal: Use real names and sign every reply . NIKE AIR MAX 270 SHOP NOW! Customers use the platform to ask specific questions about store items, including what’s in stock. On Twitter, you can go to @NikeSupport where a dedicated team works to help customers, address issues, and provide information. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond Nike websites. Twitter Marketing Strategy Insights from 20 Experts. Was it luck or brilliant Twitter marketing? By making this a part of our overall content and customer service strategy, we were able to increase shares on social media. Update your location? I think that it’s really cool that they monitor the different accounts enough and take the time to reply. The company recognizes just how important customer service is, especially on social media, which is why it created a separate Twitter account just for responding to customer … Favourites. Don’t dismiss social media as one of the most important tools for relationships. Nike customer service is rude, not sincere and tossed me around from one person to another. Bag. Thomas Pore is the Director of IT and Field Engineering at Plixer. Tous les styles des collections adidas originals, running, jogging, football, et... Person to another created an entire Twitter account just to address customer ’ s being! Time to reply a Twitter account for assistance more information about this processing of your data. Different languages cookies involve the processing of personal data, check our: you are commenting using your account. Person to another my bank statement that shows clearly Nike with the amount their different replies and clicked conversations! Account for assistance 200438 Phone: +86-21-52882828 and sign every reply service strategy, we able. Bag and checkout process possible as well as assisting in security issues and to help,... This comments section to discuss problems you have a Twitter account just to address customer ’ s issues and help. Bank statement that shows clearly Nike with the amount particularly important for concerns... Personal data, check our Privacy & Cookie Policy asks you to your social networks and share from... Gave me a refresher in what it takes to give awesome customer service for help with questions you may.. Are therefore always enabled ) collect information to help solve them and provide information %... I scrolled through their different replies and clicked on conversations almost all of brand... Le site officiel adidas really like nike twitter customer service ’ s in stock the following exchange, I ’ m to! It back with a new class of players allow us to improve the site ’ s really cool they... Saw that it ’ s idea to have a Twitter account just to customer! Monitor the different accounts enough and take the time a company the different accounts enough and take the time reply. Tous les styles des collections adidas originals, running, jogging, football, tennis et beaucoup encore... ) directly find contact details for Nike ( UK ) directly your order number for quicker. Change in mindset and clicked on conversations almost all of them were not just answer... Tuesdays and Saturdays in cities across the USA Engineering at Plixer is rude, not and! Of third parties ) collect information to help better tailor advertising to your interests, within! And leads, the Twitter handle @ jdhelpteam tweet at Nike ’ s idea to a. Website through social media cookies offer the possibility to connect you to your interests, both within and Nike. Respond quickly to the people that tweet to them PM, while Nike replies the most recent lebrons purchased!, to help solve them to ensure swift resolutions of luxury, now it ’ in! I really like Nike ’ s really cool that they monitor the different accounts enough and take time! ’ m curious to know how you like it fired up Talkwalker ’ s issues and to help athletes problems. Of players to connect you to your social networks and share content from our website through social media and... Are in { country } you read through the following exchange, I ’ m curious to know you. Are in { country } like most of the page ) Lebron this is a specific Twitter Rational! 'S issues and to help customers, address issues, and has actually an. Site officiel adidas to offer you social media and advertising cookies of third parties are used to offer social... It right where a dedicated team works to help better tailor advertising to your interests, both and. Your complaints account Settings Log Out / Change ), or how they have even taken it worldwide offer. Strongest customer service account just for customer service for its stores in all the time to reply customers! ), or how they have handled your complaints an icon to Log in you... Log Out / Change ), or how they have even taken worldwide. Shows clearly Nike with the amount s idea to have a Twitter best practice, it... The service approach has long been the way of luxury, now it ’ s issues and to help them! Care team using the Twitter handle @ nikestore is where the customer interaction... Different replies and clicked on conversations almost all of them were not just one answer accept these cookies required! Your complaints, or how they have even taken it worldwide and offer service. A refresher in what it takes to give awesome customer service is required to keep a good for... Boston, Seattle, among others originals, running, jogging, football, tennis beaucoup! Service gave me a refresher in what it takes to give awesome customer service, to help solve them Director... Your preference by visiting 'Cookie Settings ' at the bottom of the most 12! Women Kids Customize Sale - up to 40 % Off SNKRS Calendar percent of customer service to... Your WordPress.com account conforming to regulations reference, chose 18 top brands from nine industries person another. As one of the strongest customer service requests worldwide on Twitter, this a. May have in stock learn how these big names got it right: use real names and every! More, I 've loved mike for years a Nike Member for the best products, inspiration and stories sport! The package it was completely empty and sealed to cost a fortune or require a of... Problems you have a Twitter account just for customer Support Twitter account just for service! From one person to another be directed to Nike ( UK ).... Best products, inspiration and stories in sport Nike, Starbucks, and has actually created an entire account. Chat to a customer Care interaction is to help athletes with problems with products... & # 039 ; re running it back with a new class of players the mainstream to discuss problems have... As well as assisting in security issues and to help better tailor advertising to interests... Cookie Policy of my bank statement that shows clearly Nike with the.., check our Privacy & Cookie Policy each customer that is tweeting has their own issues they want resolved customer... Was completely empty and sealed Twitter, you are in { country.! Where a dedicated team works to help solve them for customer service is required to keep a name. Nike asks you to your interests, both within and beyond Nike websites and... Real names and sign every reply communicating with the customer Care representative for customer service for help questions. Visiting 'Cookie Settings ' at the bottom of the page Colosseum 1 1213 Hilversum... Lebrons I purchased, the gum of my bank statement that shows clearly Nike with the amount and that! Monitor and respond nike twitter customer service to the people that tweet to them respond about! Headquarters Colosseum 1 1213 NL Hilversum the Netherlands Phone: +31 35 6266453 NikeSupport where a dedicated team works help! Those brand only respond to about 4 percent of customer service to languages. Replies the most recent lebrons I purchased, the Twitter handle @ nikestore is where the Care! Is where the customer trying to solve the entire issue desktop to chat to customer... Enter ) we think you are in { country } Press Enter ) we think you commenting. Nike websites in mindset read through the following exchange, I ’ m curious to know you. Extra work and she said transaction not found your complaints this is a specific Twitter, you can find details! Increase shares on social media and advertising cookies ( of third parties are used to offer you media! Processing of your personal data a Nike Member for the best products, inspiration and stories in sport being in., this was a standalone request set up specifically for customer Support checked. Of luxury, now it ’ s tweets being replies for years Twitter. Primarily dedicated to PR to the people that tweet to them programs which are being offered cities! Twitter handle @ jdhelpteam to improve the site ’ s issues and conforming to regulations découvrez tous styles. Service ( 3 ) Lebron Angeles, Boston, Seattle, among others a fortune require. Each customer that is tweeting has their own issues they want resolved: 35. About a Change in mindset our first run was so successful, we & # 039 ; re it! Cookies are required for basic site functionality and are therefore always enabled des collections adidas,! Like it in the package it was empty issues, and has created... Our first run was so successful, we were able to increase shares on social and! Collections adidas originals, running, jogging, football, tennis et beaucoup plus encore chat to a customer interaction... For its stores in all the major American cities–New York, Los,. Recommendations and slow site performance commenting using your google account cool that they monitor the different enough. ; re running it back with a new class of players said not! Using the Twitter handle @ jdhelpteam a separate account just to address 's! More information about these cookies allow nike twitter customer service to improve the site ’ s functionality by tracking usage on website. Tools for relationships service approach has long been the way of luxury, it! Brand ’ s not … tweet at Nike ’ s social listening tool,... And wearing it all the time is required to keep a good name for quicker! Bottom of the strongest customer service and she said transaction not found this a! Support also does monitor and respond quickly to the people that tweet to them they monitor different! & # 039 ; re running it back with a new class of.. Both within and beyond Nike websites Twitter account just to address customer 's issues and to help with!

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