Use our Merseyrail map to plan out where you want to go. No, it is an offence to consume alcohol on the Merseyrail network, enforceable underByelaw 4 of the Merseyrail Byelaws 2014. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. My train has been delayed and I cant travel, can I get a refund? The man had a ticket but was still given a fine. Please click here for contact details and more information. Save my name, email, and website in this browser for the next time I comment. The pair decided to take a day trip to Liverpool but he was handed a 20 fine at Liverpool Central Station, despite having proof he had paid 7.40 online for a ticket, travelling from Ormskirk. Save 61% on average when you buy in advance. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation . Getting in touch and telling us your needs in advance can help us make sure we have arrangements ready for your journey. When he arrived at Liverpool Central, having never been there before, he was slapped with a 20 fine for not having a printed ticket as he was told the e-ticket was not valid. Subject to availability. Find out more about our Advance ticket alert tool. You can take dogs, cats and other small animals as long as they do not endanger or inconvenience other customers or staff. Ticket office Window, Ticket Vending Machine and Automated Ticket Gates. You can also download a compensation form here. Latitude 53.37289259. Definitely puts me off travelling by rail when this is the attitude. You can claim compensation if your journey is delayed by 30 minutes or more, this will be usually be paid in rail travel vouchers. From kids to elderly people, there are great discounts out there to be had. You are here: information > Product Catch All > Merseyrail. Can I claim a refund if I dont use my ticket? Yes, Merseyrail Flexi-Tickets are available for adult and child fares. phone number for birkenhead bus station Noend Tatical Documentao para posse e porte de arma de fogo. The man was given a 20 fine during his first trip to Liverpool. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel . "Arrived at Lime Street Station explained to the guard what had happened showed him my receipt of trainline and PayPal receipt, but the guard was not bothered or interested. An Off Peak Day return from Chester to Liverpool currently costs 4.40 as of August 2010. Either way it needs sorting. This new ticket type assists with social distancing as passengers are able to reduce time spent queuing at stations for tickets. 27 de fevereiro de 2023 | celebrities with short upper lip. You will find a list of facilities and station information on each page. Kirkby railway station is situated in Kirkby, Merseyside, England.The station is an interchange between Merseyrail services from Liverpool Central and Northern services from Manchester Victoria via Wigan Wallgate.It is situated 7.5 miles (12 km) north-east of Liverpool Central and is the operational terminus of both the Kirkby branch of Merseyrail's Northern Line and the Kirkby Branch Line . A display screen on the contactless box says 'Coming soon', above the Merseyrail and Merseytravel l ogos, as well as the Liverpool City Region logo. You can also get a refund form from any staffed ticket office. Catering: Vending Machine Then walk to Liverpool Street Station. var days = new Array(8);days[1] = "Sunday";days[2] = "Monday";days[3] = "Tuesday";days[4] = "Wednesday";days[5] = "Thursday";days[6] = "Friday";days[7] = "Saturday";var months = new Array(13);months[1] = "January";months[2] = "February";months[3] = "March";months[4] = "April";months[5] = "May";months[6] = "June";months[7] = "July";months[8] = "August";months[9] = "September";months[10] = "October";months[11] = "November";months[12] = "December"; Ticket Office Hours Saturday - 05:29 to 00:12. 20 Jun 2017 #4 R. RailAleFan Member. Please note that the National Rail Flexi Season ticket is different to the Merseyrail Flexi-Ticket and cannot be used for travel on the Merseyrail network. If you cannot find the answer to your query please contact our Customer Relations team here. There are two ways of seeing this. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. Staff are available at 64 of the 68 stations to assist you with any travel queries and to help you buy the right ticket for your journey. One ECHO reader commented: "Same thing happened to me last week. He's only a young lad, he's not experienced and has only just started going on the train and this happens. Station Location & Directions. Flexi Season tickets. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. Excludes coach. Perfect for anybody now working from home for a couple of days a week. . Need a bit of information ahead of your next trip? You can also check the access and facilities for each station here. Belter bars and restaurants that wont break the bank! You can also get more information on the different types of Merseyrail tickets here. Jump straight to the station you are looking for using our Quick Search. The few that have them I think can only sell tickets to stations on the Merseyrail network and perhaps a few others, and don't allow collection of pre-booked tickets. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. If the start date is a Sunday or Monday (or Tuesday after a bank holiday), 7-day season tickets can be issued from noon on the previous Friday. To build your own Itinerary, click to add an item to your Itinerary basket. The Merseyrail Flexi-Ticket is available to buy from any staffed station excluding Chester and Liverpool South Parkway. Wherever youre going with Merseyrail, start your trip with us. It is also now possible to collect train tickets purchased through other online retailers at any staffed Merseyrail station. Children can travel free of charge up to the age of 5. Answer 21 of 20: The trip report for my Birthday in March this year should have been for a trip to the Netherlands but with still so much uncertainty over Covid we took the decision to change,after 2 lockdown Birthdays I wasn't taking a chance this year,any TA. The nearest alternative car parking facilities are at Green Lane Station, CH41 9AN. Station code: SNH: Fare zone: A1/A2: Classification: DfT category D: History; Original company: St Helens Canal and Railway: Pre-grouping: London and North Western Railway: Post-grouping: London Midland and Scottish Railway: Key dates; 1 February 1858: Opened as St Helens: 1 March 1949: Renamed St Helens Shaw Street: 11 May 1987: Renamed St . You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. document.write(wday + ", " + lmonth + " " + date + ", " + fyear) Merseyrail ticket machines (too old to reply) Neil Williams 2005-07-04 19:01:28 UTC. Compartilhar isto. Both let you skip the queues at the ticket machine and breeze straight through the gates using your phone. Got a query about your Merseyrail journey? Tickets can be obtained from the ticket machine or the ticket barrier. Youll need to send your original train tickets and a brief description of the problems. We'd rather run the service than have to cancel trains. //-->, © 2022 Button IT Net Metro Cards, local Saveaway and Railpass season tickets only. How can I find out about the facilities at my station? . "I just think it's a bad thing for trains.". Stations. "People have said Lime Street but he doesn't know where that is.". Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. The Merseyrail Flexi-Ticket is for our network only and the 3 journeys must all be the same. "He doesn't know the area. Machines issue a number of ticket types, including: Ticket Vending Machines will also accept most Railcard product discounts. Check out our Delay Repay page for more details. var lmonth = months[dateObj.getMonth() + 1] However, the train network are staying tight lipped about when the 'validators' will launch and how they will work. Dogs without leads, cats, birds and small animals must be carried in rigid, closed pet carriers. In the event of the ticket machines not working, (at least 1 day this week at Capenhurst), passengers can obtain the permit to travel to aviod a PF. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. Smoking is permitted on our surface stations, accept in areas displaying a prohibited instruction, forexample Station Booking Hall or Customer Waiting Shelter. Watching Liverpool or Everton play has also become something of football pilgrimage for sports fans and can certainly add to a great day out for groups and families. Season tickets can be refunded but are not calculated on a pro-rata basis. When travelling by train in the UK, you can benefit from reduced fares by choosing times of day that are less busy. WikiZero zgr Ansiklopedi - Wikipedia Okumann En Kolay Yolu . Barry told the ECHO : "He bought the train ticket on Trainline and it said you cannot collect tickets from the Ormskirk station because there are no machines. Trains do not have a toilet and all underground stations are non smoking. Find out everything you need to know about luggage allowance, pets and other onboard Merseyrail facilities here. ", The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations.". Our control room team will arrange for you to receive the help you need. Merseyrail Booking Offices. Sunday - 07:29 to 00:12. Jump straight to the station you are looking for using our Quick Search. Please click here for contact details and more information. I found a mistake on my ticket, can I get a replacement? The Passenger Charter is available here or from any staffed ticket office. Click here for more information on Season Tickets. It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. Car park and ticket office are step free and wheelchair access is available on the Liverpool bound platform only. You will need to return it to the ticket office you bought it from and complete a refund form. You can send the form directly to us at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrail BR PropertiesRail House Lord Nelson StreetLIVERPOOLL1 1JF. Permalink. 94% of our customers wouldn't use anything else! How do I make a claim for compensation when I have experienced a delay? Smartcard Validator: Yes. You can download a claim form, downloadable here, or email our customer relations team on [emailprotected] or by post to: Please attach any relevant tickets or scanned copies with your claim. Ticket office window. If another customer objects to its presence, you and your animal must move to another part of the train. The service is free of charge. "If the machine isn't working or there isn't one, how are you supposed to print one out? We politely request you adhere to the same guidelines in relation to E Cigarettes. 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Pet carriers should stay on the floor (or on your knee if they are small enough). Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the contactless payment symbol on the front. For more information about accessibility on Merseyrail services, check out our Accessible Travel guide. if (fyear < 2000) let us know in the comments. Merseyrail Network Map When you use your season ticket you must show your photocard at the same time. For more information and to apply for a cycle storage fob for your station click here. If you selected 'Ticket on Departure' as the delivery method when purchasing train tickets online, visit a . "It's a very unfair system and there's a fine line. New Year's Eve -Train services finish early. Travelling on Merseyrail with tickets purchased from other retailers. A booking confirmation email or reference is not accepted as a valid ticket for travel. // End -->,