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how to cancel arctic adventures

Cancellations for group bookings of 10 or more guests must be made 7 days prior to the activity date in order to receive any refund. Please note that all extras and rental gear reservations fall under the same cancellation terms as the tour purchased. tax changes will be added to the invoice. Standard RV Arctic Package Features RV Manufacturers Include 1. Click here for older version. It is mandatory to provide all the requested information. * Delayed Payments on deposit reservations: Arctic Adventures reserves the right to treat cases of delayed payments as a cancellation of the booking, and the company can withdraw its confirmation of services. 8.1. This offer is valid only for the travel period between March 15 and December 31, 2020. If a cancellation is made with less than 24 hours’ notice prior to departure no refund is given. In the event of a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants was booked please contact Arctic Adventures immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Arctic Adventures reserves the right to treat cases of delayed payments as a cancellation of the booking, and the company can withdraw its confirmation of services. Otherwise, it will follow the standard terms and conditions. Please note that this only applies if a payment has not been made at least 2 weeks prior to the tour departure, and no agreement has been made for paying the remaining balance. This agreement shall be exclusively governed by and construed in accordance with Icelandic law. No contract between the customer and Arctic Adventures shall come into existence until Arctic Adventures receives full payment and issues a confirmation invoice. Perhaps visit the Polaria Arctic experience centre. For all bookings of day tours operated by Arctic Adventures (or any of Arctic Adventures sub-brands), notice of cancellation or amendment prior to your scheduled tour departure is required, If a cancellation is made with less than 24 hours’ notice prior to departure no refund is given. Cancellations of Private & Customized Multi-day Tours (Individual bookings of 1-9 participants) made with more than 14 days‘ notice (prior to departure): Cancellations of Private & Customized Multi-day Tours (Individual bookings of 1-9 participants) made with less than 14 days’ notice: * Delayed Payments on deposit reservations: Arctic Adventures reserves the right to treat cases of delayed payments as a cancellation of the booking, and the company can withdraw its confirmation of services. All prices shown on our (mobile) website are based on current prices. Arctic Adventures will provide you with information about the meeting point for your tour on your voucher which is provided upon booking. 3.1. 25) Icelandic law applies to agreements made on the basis of the terms cited above. request from law enforcement agencies), to enforce local policies, to respond to claims or to protect the rights, property, or safety of others. When I cancelled the tour, I received an email confirmation that said the refund would take 6-8 weeks to process. © Copyright 2021. This includes any claims for compensation that might be made. Cancellations of Private & Customized Day Tours (Individuals and Group Bookings). Get top travel stories & special offers to your inbox. In case of delayed payments, the 10% deposit becomes non-refundable and the reservation counts as canceled. Please note that this only applies if payment has not been made at least 2 weeks prior to the tour departure, and no agreement has been made for paying the remaining balance. Complete cancellations follow the terms mentioned here above. The same applies to claims for damages based on liability outside this agreement. Arctic Adventures welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received: * Applicable when full payment has been made. 13) If the vehicle malfunctions, the lessor shall supply the lessee with a comparable vehicle as soon as possible. Address: Skutuvogur 2, 104 Reykjavík. The deposit payment is otherwise refundable according to the terms and conditions of each tour. Purchases made via credit/debit card will go through 3D Secure. 22) The lessee may purchase special Gravel protection (GP), Theft protection (TP), and Super collision damage waiver (SCDW).

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